Shipping policy

Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Delivery Time

Orders are generally delivered within 5–7 business days after dispatch. Delivery times may vary depending on your location, courier availability, weather, holidays, or other unforeseen circumstances.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and locations. Customers are required to provide a valid phone number and delivery address when placing a COD order.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact information provided at checkout.

Delivery Delays

While we work with our delivery partners to ensure timely delivery, ZENGO is not responsible for delays caused by courier companies, incorrect addresses, weather conditions, public holidays, or other circumstances beyond our control.